Warranty & Return Policy

Parts can be returned (UNUSED) within 30 days of purchase to RBCC PARTS DEPARTMENT: 224 33rd Ave S, Waite Park, MN 56387, but customer may be subjected to a 15% restocking fee if parts are not returned within 30 days. Unused parts can not be returned after 60 days. Customer must contact parts@bigcranes.com to receive RMA number and begin return process. Failure to do so may result in a delay of credit or no credit at all.

Any damages or shortages on PARTS shipments need to be reported to RBCC within 10 days. The Really Big Crane Company (RBCC) will not be responsible for any missing or damaged parts after this time period.

RBCC may also deem other parts as non-refundable at any time, such as:
Special or custom ordered parts
Used parts

The Really Big Crane Company
224 33rd Avenue South Waite Park, MN 56387
800-457-8761
https://bigcranes.com

Short Return Form Long Return Form

RBCC warrants all components in new machines to be free of defects in materials and workmanship for the periods listed below:

365 days from the date of invoice for electronic components
90 days from the date of invoice for all other components

RBCC shall not be obligated to furnish a warranty request under the following conditions:

Equipment or parts have failed through normal wear and tear
Equipment has been subjected to unwarranted stress, abuse or neglect
Equipment has been damaged as a result of arbitrary repair/modification

Customer must contact RBCC directly via email or phone to place warranty request. Please be prepared to provide machine serial number and a detailed description of the issues with the part(s). Once warranty is processed, RBCC representative will generate an RMA number. Your RMA number is crucial to tracking your return shipment of return parts. Once warranty is verified by the RBCC team and defective part(s) are received by Really Big Crane Company, the customer will receive a refund within 60 days of completion of verification and return process for warrantied parts.

RBCC will assume no liability whatsoever for costs associated with labor or travel time to replace defective parts. All defective warranty covered components will be replaced with new or factory refurbished components equal to OEM specifications.

Customer is responsible for all shipping charges.

RBCC distributors are independent, privately owned and operated. In their judgment, they may sell parts and/or accessories other than those manufactured by RBCC. We cannot be responsible for the quality, suitability or safety of any non-RBCC part or modification (including labor) that is performed by such a distributor.

The Really Big Crane Company
224 33rd Avenue South Waite Park, MN 56387
800-457-8761
https://bigcranes.com

PARTS RETURN POLICY

Download and complete your return forms to begin the return process.

WARRANTY POLICY